Troubleshooting

Playbooks for typical situations like a missing e-mail, a lost registration link, or a check-in issue.

Before the event

What to do when an e-mail does not arrive

What to do when an attendee loses the registration link

Fixing an invoice error

What to do when groups or visibility are not working

What to do when a campaign will not send or arrives in the wrong language

What to do when conditional questions do not display correctly

What to do when workshop or session registration does not work

What to do when a workshop is full

How to tell the wrong registration type was chosen

What to do when an attendee cannot get into the app

How to fix things after the fact

During the event

What to do when there is a check-in issue

What to do when an attendee without a QR is stuck in the queue