At check-in, a QR code is missing, a scan is duplicate, the host does not see the right group, or an unregistered guest arrives. Most of these situations are handled by the Check-in tool in the event admin (search, resend the QR, add an attendee), plus the right place type for scanning in the service app.
Keep Check-in open on a laptop near the entrance. Through it you can serve every attendee who has trouble checking in via QR.
The attendee has no QR code. In Check-in (web in admin), find them, show their QR code on screen, resend the confirmation e-mail, generate a one-time password into the attendee app, scan their QR manually, or print a badge.
Duplicate scan (already checked in). A place of type Check-in returns an already arrived warning on the second scan. If repeated scanning makes sense (cloakroom, bus, point collection, zone entry), set that station to place type Recurring check. For a one-time check (voucher, gift), use One-time check.
The host does not see the right group. In the On-site check-in section in the event left menu, check the selection of groups that should appear after a scan. The group must be created and populated — if the attendee is not in the displayed group, the host sees them as a regular attendee, not as VIP or speaker. Host accounts (other than the main administrator) are turned on by customer support.
An unregistered attendee on site. In Check-in, use Quickly add a new attendee — only first and last name are required. Once saved, you can scan the new attendee right away and print a badge.
An hour before the event, send an E-mail campaign with the QR ticket as a reminder — attendees will have the ticket in the most recent e-mail and the queue at Check-in will be much shorter.
Check the place type setup for scanning the day before, not on the morning of the event.
Verify that the printer (Brother QL-820NWB) is paired over Bluetooth with the right service app and that large badges (8 × 5 cm) are loaded — small badges (7 × 29 mm) cannot print a QR code.
Check-in by workshop or zone is not a native feature today. It is solved through groups — assign attendees to the workshop's group, select that group in the service app, and use place type Recurring check. Tying check-in directly to a session or time slot is on the roadmap; today it works through groups.
Name-based check-in is available today only in the web Check-in in admin, not in the attendee app. Make sure the host has access to a laptop or tablet with Check-in open.
QR codes only print on large badges (8 × 5 cm). Check the badge format in the printer and the size setting in the service app.
