The buyer entered wrong billing details (Company ID, VAT ID, address, company name) and needs a corrected invoice. You can fix the details yourself in the order detail, even after the invoice has been issued. The correction overwrites the details on the order's existing invoices under the same number; it does not issue a new invoice and does not send it to the buyer again.
Getting started
Open Orders — from the Tools dropdown at the bottom of the left menu, from the tile on the event Overview, or with the button in the top right of the Tickets page. Find the order by the buyer's name, e-mail, or company and expand it with the arrow at the end of its row.
Details
How to fix the billing details
In the order detail, click Edit billing details.
In the Billing details form, correct or fill in Company, Address, City, ZIP / Postal code, Country, Company ID, VAT ID, and the Note if you need one.
Save. The corrected details carry over to the order and to all of its invoices.
Click Download invoice. You get the same invoice under the same number, now with the corrected details.
Send it to the buyer yourself. The system does not send it again.
What the correction changes and what it does not
Changes the customer details and the note on the order and on all of its invoices.
Does not change the invoice number, issue date, line items, prices, or VAT. You cannot fix the text of a line item with this form.
Does not send the corrected invoice to the buyer. The PDF they received by e-mail earlier keeps the original details.
Does not affect the payment status or the attendee data.
Limits
Invoices cannot be deleted or renumbered manually.
A paid order cannot be deleted. You can request a refund from the order detail if no refunded amount has been recorded and the order meets the other refund conditions. Once any refunded amount is recorded, the main button in the order list is hidden, including after a partial refund or a refund reduced by a fee.
An unpaid order can be canceled or deleted right in the detail.
A registered attendee's data is managed in the Registration section, not in the order.
Prevention
For repeat clients, prepare consistent billing details (Company ID, address) up front and check them on entry.
Make the correction as soon as possible after the purchase. The longer you wait, the more likely the buyer has already booked the original PDF.
Common pitfalls
Expecting a new invoice or a corrective document after the correction
The correction only overwrites the details on the existing invoice under the same number. It does not issue a new invoice or a corrective tax document. If the buyer or their accountant needs a formal corrective document, editing the billing details will not solve it; contact Happenee customer support.
The buyer wants the invoice made out to a different company
The form does not stop you from changing the customer to a different company. The invoice keeps its number and issue date, though, and only gets a new customer. Whether that change is acceptable for accounting on an invoice that has already been issued is something to check with Happenee customer support first.
The buyer wants to fix the attendee's name together with the invoice
Billing details and attendee data are two separate sources. The Billing details form changes only the billing details of the order and its invoices; you fix a registered attendee's name in the Registration section.