The buyer entered wrong billing details (Company ID, VAT ID, address, company name) and needs a corrected invoice. Happenee lets you edit the data even after issuance — the system creates a new version of the invoice, and the original stays in the record (versioning).
Open Orders — from the Tools dropdown at the bottom of the left menu, from the tile on the event Overview, or with the button in the top right of the Tickets page. Find the order by the buyer's name, e-mail, or company and expand it with the arrow at the end of its row.
In the order detail, click Edit billing details.
In the Billing details form, correct or fill in Company, Address, City, ZIP / Postal code, Country, Company ID, VAT ID, and the Note if you need one.
Save. The system generates a new version of the invoice.
Click Download invoice — you get the version with the current data. The original version stays in the order history.
Editing billing details does not affect the payment status or the attendee data — only the document changes.
Invoices cannot be deleted or renumbered manually. Every correction becomes a new version of the document.
A paid order cannot be deleted — you send the money back with Refund order.
An unpaid order can be canceled or deleted right in the detail.
A registered attendee's data is managed in the Registration section, not in the order.
For repeat clients, prepare consistent billing details (Company ID, address) up front and check them on entry.
If you know the accountant only needs one invoice version, do the correction as soon as possible after purchase, so the original version is not unnecessarily archived on the buyer's side.
Happenee does versioning — it creates a new invoice, but the original stays in the record. If the accountant cannot work with that, coordinate the correction early and let the buyer know not to use the old version.
Billing details and attendee data are two separate sources. The Billing details form changes the document only; you fix a registered attendee's name in the Registration section.
