The buyer entered wrong billing information (company ID, VAT ID, address, company name) and needs a corrected invoice. Happenee lets you edit the data even after issuance — the system creates a new version of the invoice, and the original stays in the record (versioning).
In the event left menu open Orders, find the order by the buyer's name or variable symbol, and open its detail.
In the order detail, click Edit billing information.
Correct or fill in the company ID, VAT ID, address, and company name.
Save. The system generates a new version of the invoice.
Click Download invoice — you get the version with the current data. The original version stays in the order history.
Editing billing information does not affect the payment status or the attendee data — only the document changes.
You can edit the attendee in the order detail only until they are registered. After registration is complete, the attendee is edited in the Registration section.
A paid order cannot be deleted; it can only be cancelled through customer support (cancellation refunds the payment).
An unpaid order can be deleted directly in the detail.
For repeat clients, prepare consistent billing information (company ID, address) up front and check it on entry.
If you know the accountant only needs one invoice version, do the correction as soon as possible after purchase, so the original version is not unnecessarily archived on the buyer's side.
Happenee does versioning — it creates a new invoice, but the original stays in the record. If the accountant cannot work with that, coordinate the correction early and let the buyer know not to use the old version.
The attendee can be edited from the order only before registration is finished. After registration, edits happen in the Registration section — billing information and attendee information are two separate sources.
