Orders is the purchase side of a paid event — who bought what, whether they paid, which invoice was issued, and whether anyone registered against the ticket. Inside an order you fix billing details, download the invoice and the ticket PDF, notify people who have not finished registration, refund a paid order, and cancel or delete an unpaid one.
Orders exist only for events with Tickets turned on. Free events never create them.
Open them from the Tools dropdown at the bottom of the left menu, from the Orders tile under Tools on the event Overview, or with the Orders button in the top right of the Tickets page.
With Registration with additional information, the order comes before the registration: the buyer pays and the attendee registers later. The order list and the registration list will never match one to one.
Decide up front how you will handle cancellations: a paid order is refunded, an unpaid one is canceled or deleted.
Invoices cannot be deleted or renumbered manually. Correcting the details always creates a new version of the document.
The order table has the columns Buyer (the buyer's name and e-mail — this can be someone other than the attendee), Ordered, Order status, Total, Currency, Paid (the amount actually received), Tickets, and Registered. Most of them are sortable.
The order status is one of four values:
Paid — the chip also shows the payment date.
Unpaid — a proforma invoice has been issued and the money has not arrived yet.
Cancelled — the chip also shows the cancellation date.
Free — an order with a zero amount (a free ticket or a 100% discount code). A regular order with a document is still created.
Above the table you get search by name, e-mail, or company and a set of filters:
Chips with counts — All, Paid, Unpaid, Unregistered, Cancelled. The numbers show how many orders fall into each group, so you can see where the work is.
Currency — for events that sell in more than one currency.
Registration — the options Registered / Unregistered, confirmed with Apply filter.
The Unregistered chip narrows the list to orders where registration is not finished. To see how many tickets in a specific order are already registered, read the Registered column, and for the exact picture open the ticket table in the order detail.
An order expands inside its row (the arrow at the end of the row); there is no separate page. The detail header shows the payment method (card, proforma invoice, or free), the variable symbol, and the date the order was paid.
Below the header is a Tickets table with the columns Name, E-mail, Ticket price, Discounted price, Ticket, Discount code, and Registration. Each ticket has its own actions:
Ticket — downloads the ticket PDF with the QR code. Available once the registration is finished.
Notify — for a ticket without a finished registration, sends an e-mail with the registration link.
Pencil icon — opens the details of that ticket for editing.
Which invoice you can download depends on the payment method:
Card payment — the final invoice (tax document) right away.
Bank transfer — a proforma invoice before payment, the final invoice once the money arrives.
You download a single document with Download invoice in the order detail. To get all invoices at once, use Exports → Export invoice PDFs.
Edit billing details opens the Billing details form with the fields Company, Address, City, ZIP / Postal code, Country, Company ID, VAT ID, and Note. When you save, the system generates a new version of the invoice; the original stays in the order history.
Changing billing details affects the document only — it does not touch the payment status or the attendee's data.
Which actions you get in the detail depends on the order status.
For a paid order there is a Refund order button. It opens the Refund order panel, where you:
Fill in the refund reason — a note on why the money is going back.
Use the Send e-mail toggle to decide whether the system sends the buyer an e-mail about the refund.
Confirm with Refund order.
For an unpaid order you get Cancel order and Delete order instead. Canceling keeps the order in the list with the Cancelled status and its date; deleting removes it together with the document and frees up the seat in ticket statistics.
Above the list on the right there is a Notify by e-mail dropdown. Use it to reach buyers in bulk — typically when you find out shortly before the event that some people paid but never finished registration, and you do not want to send links one by one.
The Exports button in the top right offers three files:
Orders (Excel) — one row per order: buyer, amounts, status, billing details. The file your accountant wants.
Orders by ticket (Excel) — one row per ticket, so orders are broken down into individual pieces and attendees.
Export invoice PDFs — every invoice for the event at once, instead of downloading them one by one.
They are not in the main list. Three routes lead there: the Tools dropdown at the bottom of the left menu, the Orders tile under Tools on the event Overview, and the Orders button in the top right of the Tickets page. For a free event, orders are never created at all.
The correction creates a new version of the invoice; the original stays in the order history. If your accountant needs a single document, handle corrections soon after the purchase rather than at closing time.
A paid order has Refund order, not deletion. Cancel and Delete belong to unpaid orders and do not move any money on their own.
With registration with additional information, the difference between sold and registered is expected. Sold means a paid order; registered means the attendee went through the registration form. The gap is normal and shrinks as people finish their registrations.
Notify by e-mail addresses the whole group. If you know some buyers have already dropped out, filter the list and notify individually from the order detail.
In Orders the chip is Cancelled (status Cancelled), while Ticket statistics lists the same group under its own heading. It is the same thing under a different name — watch out for it when you reconcile numbers with your accountant.
An order holds the purchase side — the buyer, the amounts, the document, and the data on individual tickets. Registration form answers, groups, and attendance status live in the Registration section. The split is intentional: the order is about the purchase, the registration about the attendee.
