Orders is the purchase side of a paid event — who bought what, whether they paid, which invoice was issued, and whether anyone registered against the ticket. Inside an order you fix billing details and the attendee details on a ticket, download the invoice and the ticket PDF, notify people who have not finished registration or have not paid their proforma invoice yet, request a refund for a paid order with no refunded amount recorded, and cancel or delete an unpaid one. In the refund request, you choose how the refunded amount is calculated and who gets the e-mail once the refund is completed.
Orders exist only for events with Tickets turned on. Free events never create them.
Open them from the Tools dropdown at the bottom of the left menu, from the Orders tile under Tools on the event Overview, or with the Orders button in the top right of the Tickets page.
With Registration with additional information, the order comes before the registration: the buyer pays and the attendee registers later. The order list and the registration list will never match one to one.
Decide up front how you will handle cancellations: you can request a refund for a paid order with no refunded amount recorded, or cancel or delete an unpaid one.
Invoices cannot be deleted or renumbered manually. Correcting the billing details overwrites them on the existing invoices; no new version of the document is created.
The order table has the columns Buyer (the buyer's name and e-mail — this can be someone other than the attendee), Ordered, Order status, Total, Currency, Paid (the amount actually received), Tickets, and Registered. Most of them are sortable.
The order status is one of four values:
Paid — the chip also shows the payment date.
Unpaid — a proforma invoice has been issued and the money has not arrived yet.
Cancelled — the chip also shows the cancellation date.
Free — an order with a zero amount (a free ticket or a 100% discount code). A regular order with a document is still created.
Above the table you get search by name, e-mail, or company and a set of filters:
Chips with counts — All, Paid, Unpaid, Unregistered, Cancelled. The numbers show how many orders fall into each group, so you can see where the work is.
Currency — for events that sell in more than one currency.
Registration — the options Registered / Unregistered, confirmed with Apply filter.
Registration reminder — the options Not yet notified / Already notified. It narrows the list to orders with unfinished registration, depending on whether you have already sent the attendee a reminder.
Payment reminder — the same two options for unpaid orders: buyers who have already received a reminder and buyers who have not.
The Unregistered chip narrows the list to orders where registration is not finished. To see how many tickets in a specific order are already registered, read the Registered column, and for the exact picture open the ticket table in the order detail.
An order expands inside its row (the arrow at the end of the row); there is no separate page. The detail header shows the payment method (card, proforma invoice, or free), the variable symbol, and the date the order was paid.
An unpaid order with a proforma invoice also has a Payment reminder field in the header, with a Notify button. It sends the buyer the same e-mail as the bulk Unpaid item, for this one order only. While the reminder waits to be sent, the field shows the Queued status and the button is disabled. After the send, it shows Sent with the date and time, and the button changes to Send again.
Below the header is a Tickets table with the columns Name, E-mail, Ticket price, Discounted price, Ticket, Discount code, and Registration. Each ticket has its own actions:
Ticket — downloads the ticket PDF with the QR code. Available once the registration is finished.
Notify — for a ticket without a finished registration, sends an e-mail with the registration link. After the send, the ticket shows the Sent status with the date and time, and the button changes to Send again ; for five minutes after any link send it stays disabled, so no duplicate e-mail goes out.
Pencil icon — opens the attendee details of that ticket for editing (described below).
Which invoice you can download depends on the payment method:
Card payment — the final invoice (tax document) right away.
Bank transfer — a proforma invoice before payment, the final invoice once the money arrives.
You download a single document with Download invoice in the order detail. To get all invoices at once, use Exports → Export invoice PDFs.
Edit billing details opens the Billing details form with the fields Company, Address, City, ZIP / Postal code, Country, Company ID, VAT ID, and Note, prefilled with the order's current billing details.
When you save, the corrected details carry over to the order and to all of its invoices. No new invoice is created: the documents keep their numbers and carry the corrected details once you download them with Download invoice.
The change does not touch line items, prices, VAT, or the invoice number, and it does not affect the payment status or the attendees' data. An invoice the buyer already received by e-mail is not sent again.
The pencil icon next to a ticket opens a side panel with the fields First name, Last name, E-mail, Company, Job title, and Phone. You can edit them as long as nobody has registered with the ticket. Typically you are fixing a typo in the e-mail that kept the registration link from arriving, or passing the ticket on to a different person.
Saving does not send anything. Send the new attendee the registration link with Notify next to the ticket.
The link does not change. It always shows the current ticket details when opened, so even a link sent earlier to the original address leads to registering the new attendee.
Clearing the data removes every field, including the e-mail, after you confirm. Use it only when the new attendee is not known yet (see Common pitfalls for why). A ticket without an e-mail has no Notify button; send the link once you add an e-mail again.
Once registration is finished, the panel opens as read-only. Change a registered attendee's details in the Registration section.
The original details are not kept anywhere after you edit them. If you might need them, write them down first.
Which actions you get in the detail depends on the order status.
For a paid order, the Refund order button is offered only if no refunded amount has been recorded and the order meets the other refund conditions. It opens the Order refund request panel. The request is not an immediate money transfer: the buyer gets the money back only after the request is processed, which Happenee completes.
Under Refund calculation, you pick one of three options:
Full amount — the buyer receives the entire refundable balance, and the organizer pays the payment fee.
Amount less the payment fee — the buyer pays the fee: the system deducts it from the refunded amount and calculates what the buyer receives.
Custom amount — in the Amount field, you enter how much of the order you are refunding, before the fee is deducted. Under Who pays the fee, you then choose Organizer or Buyer; Buyer is preselected. Only this option requires an Internal note with the reason (200 characters at most); for the other two, the note is optional.
Below the options, the panel shows a summary: Remaining refundable balance, Fee with the rate applied as a percentage, and Buyer receives, which is what the buyer actually gets. When the fee rate is unavailable, you cannot select Amount less the payment fee, only the organizer can pay the fee on a custom amount, and the panel explains this below the options.
The Notify the buyer when the refund is completed and Notify the organizer when the refund is completed toggles decide who gets the e-mail with the corrective tax document. It goes out only once the refund is completed. When the panel opens, the organizer toggle is on and the buyer toggle is off; you can notify one, both, or neither. A toggle that is on shows an address field; for the buyer, it is prefilled with the address from the order, and you can overwrite it. Each field takes up to 10 addresses separated by commas.
You submit the request with the Refund order button at the bottom of the panel. Before it is sent, you confirm a dialog that lists the addresses the result goes to, or warns that nobody will be notified by e-mail.
Once any refunded amount is recorded for an order, the main refund button is no longer shown in its expanded detail in the order list. This also applies to a partial refund or a refund reduced by a fee. A difference between the paid and refunded amounts does not make the button available again. The refund status and available documents remain visible.
For an unpaid order you get Cancel order and Delete order instead. Canceling keeps the order in the list with the Cancelled status and its date; deleting removes it together with the document and frees up the seat in ticket statistics.
Above the list on the right there is a Notify by e-mail dropdown with two items. The number next to an item tells you how many recipients the reminder reaches right now: orders for Unpaid, individual attendees for Unregistered. It can therefore differ from the Unregistered chip, which counts orders.
The dropdown follows the same selection as the list. When you narrow the list with the search, a chip, or a filter, the numbers are recalculated and the reminder goes only to that selection. Without filters, it reaches everyone it concerns in the event.
Unpaid — sends the buyers a reminder that their order has not been paid yet. The e-mail has its own wording in Czech, English, or Slovak, following the language of the order, carries the proforma invoice as an attachment, and for Registration with additional information adds that the registration link follows once the order is paid. It goes only to orders that have a proforma invoice, which means bank transfer payments; an abandoned card payment has no proforma invoice and gets no reminder. Cancelled, refunded, and deleted orders, and orders without a valid buyer e-mail, are skipped.
Unregistered — resends the registration link to attendees of paid and free orders who have not finished registration. Typically shortly before the event, when you find out that some people paid but never finished registration and you do not want to send links one by one.
Both items ask for confirmation in a dialog. The reminders do not leave the moment you click: the admin puts them in a queue and the system sends them gradually, one event at a time. An order or ticket still waiting in the queue is not queued a second time, so clicking again does not create duplicate e-mails.
You can send the reminders repeatedly. Once the queue has finished, clicking Unpaid again reaches every order in the current selection that is still unpaid. To leave out buyers who have already received a reminder, use the Payment reminder filter → Not yet notified. Registration links have one more rule: an attendee who received the link within the last five minutes does not get it again.
The Exports button in the top right offers three files:
Orders (Excel) — one row per order: buyer, amounts, status, billing details. The file your accountant wants.
Orders by ticket (Excel) — one row per ticket, so orders are broken down into individual pieces and attendees.
Export invoice PDFs — every invoice for the event at once, instead of downloading them one by one.
They are not in the main list. Three routes lead there: the Tools dropdown at the bottom of the left menu, the Orders tile under Tools on the event Overview, and the Orders button in the top right of the Tickets page. For a free event, orders are never created at all.
The correction overwrites the details on the existing invoice under the same number and does nothing else: it does not issue a new invoice and does not e-mail it again. The buyer still has the PDF with the original details. Download the corrected invoice with Download invoice and send it to the buyer yourself, noting that the original should no longer be used.
A paid order has Refund order, not deletion. Cancel and Delete belong to unpaid orders and do not move any money on their own.
The amount under Custom amount is the part of the order before the fee is deducted. If you keep the preselected payer Buyer, the system still deducts the fee from it, and the buyer gets less than you entered. The summary line Buyer receives shows what the buyer actually gets. To refund exactly the amount you entered, switch Who pays the fee to Organizer.
With registration with additional information, the difference between sold and registered is expected. Sold means a paid order; registered means the attendee went through the registration form. The gap is normal and shrinks as people finish their registrations.
Notify by e-mail addresses everyone who matches the current selection; without filters, that is the whole event. Narrow the list before you send, and check the number next to the item. If you know some buyers have already dropped out, send the reminder individually from the order detail: the registration link with Notify next to the ticket, the payment reminder with Notify in the Payment reminder field. Cancel the order of a buyer who has dropped out, and they get no further reminder.
The Unpaid item sends the reminder only to orders that have a proforma invoice, which means bank transfer payments. An abandoned card payment has no proforma invoice, so the system skips it. Reach that buyer another way, or cancel the order.
In Orders the chip is Cancelled (status Cancelled), while Ticket statistics lists the same group under its own heading. It is the same thing under a different name — watch out for it when you reconcile numbers with your accountant.
After you clear the data, the ticket has no e-mail, and the registration form accepts any address. Anyone who has the link can then complete the registration, including the original recipient you sent it to earlier. If you already know the new attendee, overwrite the details instead and send them the link with Notify. The old link then shows their details.
An order holds the purchase side — the buyer, the amounts, the document, and the data on individual tickets. Registration form answers, groups, and attendance status live in the Registration section. The split is intentional: the order is about the purchase, the registration about the attendee.
