The Orders section shows all orders for a paid event — the buyer, payment status, invoices, and the link to the attendees. Inside an order detail, you edit billing information, download invoices and tickets, resend registration links, or (for orders that are not yet completed) fill in the registration on the attendee's behalf.
Orders are available for events with Tickets turned on. For free events, the section does not exist.
The Orders section is in the event's left menu.
For Registration with additional information, orders are created even before the registration is finished (the buyer pays first; the attendee registers later).
Invoices cannot be deleted or renumbered manually. Unwanted unpaid orders can be deleted.
In the Orders section there is a table of all orders with the following columns:
Buyer — the name and e-mail of the purchaser (which may differ from the attendee).
Order date.
Payment method — Card / Bank transfer.
Payment status — Paid / Unpaid / Cancelled.
Variable symbol.
Amount and currency.
Number of tickets.
You can search the table by name, e-mail, or variable symbol. The list can be filtered by status.
Click an order to open its detail. You see:
Billing information for the buyer (name/company, company ID, VAT ID, address).
Invoice download:
If the payment was by card, the final invoice (tax document) is available straight away.
If the payment was by bank transfer, both the proforma invoice (before payment) and the final invoice (after payment) are available.
List of tickets in the order — type, quantity, who is assigned, attendee registration status.
Actions — edit billing information, edit the attendee (until they register), download the ticket PDF, resend the registration link, delete the order (if it is unpaid).
A buyer may enter the wrong company ID, VAT ID, or address during purchase. To correct it:
Open the order detail.
Click Edit billing information.
Update or correct the company ID, VAT ID, address, or company name.
Save. The system generates a new version of the invoice.
A change to billing information does not affect the payment status or the attendee's data — it only touches the document.
With Registration with additional information, it can happen that the buyer pays but the attendee has not yet completed registration. In the order detail, you see that the ticket is sold but the attendee is not registered.
If you have the data on hand (from another source, from the buyer, or from a personal exchange), you can fill in the registration on the attendee's behalf:
Open the order detail.
Click Edit attendee (available only while the attendee is not yet registered).
Fill in the required data based on the Registration form.
Save. The attendee then receives a confirmation e-mail with the generated ticket (depending on settings).
Once registration is complete, Edit attendee is no longer available in the order. Edits to the attendee after registration are made in the Registration section.
If a buyer loses the e-mail with the registration link, you can resend it:
From the order detail — the Resend button next to the specific ticket.
In bulk — the Resend the registration link e-mail to all unregistered attendees button at the bottom of the order list.
A bulk resend is useful when, at some point shortly before the event, you discover a gap in registrations — you send the link to everyone who has paid but is not yet registered.
In the order detail, every registered ticket has a PDF ticket with a QR code available. You download it through the browser (the Download button saves it as a PDF). You can send the ticket by e-mail or share it directly.
An unpaid order can be deleted if it is no longer useful to the organizer (the buyer is unresponsive, has not paid, or the time window has expired).
Open the order detail.
Click Delete order.
Confirm. The order and the invoice are deleted, and the slot is freed up in the ticket statistics.
A paid order cannot be deleted — only cancelled. Cancellation is done through customer support and includes a payment refund.
In the orders section or in the ticket statistics, you can export:
Orders in Excel — all orders with billing information, status, and amounts.
Tickets in Excel — a list of tickets with the attendee and registration status.
Invoices — bulk download is handled by customer support; in the admin, invoices are downloaded one at a time.
When billing information is edited, the system generates a new version of the invoice. The original stays in the history. If accounting needs only one version, coordinate the correction soon after purchase.
After registration is completed, the attendee is edited in the Registration section, not in Orders. This split is intentional — Orders focuses on the purchase side, Registration on the attendee side.
A bulk resend goes to everyone with an unfinished registration. If you want to be selective, filter in the orders section and send one by one.
For Registration with additional information, there is a logical difference between sold and registered. Sold = the order is paid. Registered = the attendee has gone through the Registration form. The gap between the numbers is normal and shrinks as attendees complete their registrations.
Only unpaid orders can be deleted. Paid orders are cancelled through customer support — cancellation refunds the payment. Never manually delete a paid order, even if it were possible — you would break the integrity of the invoices.
