Contact is a content feature that gives attendees a way to reach a specific person on the organizing team. It holds a name, a contact e-mail, a phone number, a photo, and the organization name. It appears on the event microsite and in the attendee app. For larger events, you can add multiple contact persons by topic (registration, logistics, press).
Decide who is the publicly listed contact — it does not need to be the organizer themselves; it can be an assistant or a specialist (production, registration, press).
Confirm that the listed e-mails and phones are actually monitored by someone — attendee questions can come in weeks before the event.
The contact photo is optional, but it adds a sense of professionalism.
In the left menu, go to Content and then Contact (use the + Add button if you do not yet have the content feature added).
Fill in the fields:
First name and Last name — typically a person, not a company or a generic name.
Contact e-mail — the address attendees write to with their questions.
Phone — optional, recommended for the day of the event.
Image — profile photo (optional, recommended).
Organizer — the company or team name (for example, Event production: Event Studio s.r.o.).
On the event microsite — a Contact tab with the photo, the name, the role within the organization, the e-mail (clickable), and the phone.
In the attendee app — the same details. The e-mail and the phone are clickable; tapping the phone opens the dialer, and tapping the e-mail opens the e-mail client.
For larger events, it helps to split the roles:
Registration — e-mail to the person who handles registration changes and invoicing questions.
Logistics — person for transport, parking, and accommodation questions.
Production — person for speakers, moderators, and partners.
Press — person for media and press accreditation.
Happenee lets you add multiple Contact content features to a single event. Each instance has its own name and content. On the microsite and in the app, they appear as separate tabs.
A Contact can be:
Shown to all attendees (default).
Shown only to selected groups — typically for a VIP contact (a dedicated assistant for VIP attendees) or for partners (a contact for the sponsor team, separate from regular attendees).
The language switcher lets you translate the name, the organization, and any text — but not the e-mail or the phone. For international events, consider a separate contact for each language so that English-speaking attendees get a reply in English.
[email protected]) and nobody specifically watches it — attendees wait days for an answerList a specific e-mail with an owner. If you only have a shared inbox, confirm that someone is responsible and that there is an SLA on the reply (ideally within 24 hours on a working day).
If you list a phone number, it has to be watched by someone on the team (a shared phone, redirect, rotation). An alternative: list the phone for the day of the event only, not for the lead-up.
Whenever there is a team changeover, check every active and recently finished event and update the contact. Or delete the old contact and add a new one.
Switch the language flag and add a translation of the name, the organization, and any description. Also confirm that the listed person can reply in that language.